Legal Agreement

Terms of Service

These terms govern your use of Ordavia and outline the rights and responsibilities of both you and us. Please read them carefully.

Last updated: October 19, 2025

Effective: October 1, 2025

Table of Contents

1. Introduction2. Acceptance of Terms3. User Accounts and Responsibilities4. Acceptable Use Policy5. Payment and Billing6. Intellectual Property Rights7. Service Availability and Support8. Data and Backups9. Termination and Suspension10. Disclaimers and Warranties11. Limitation of Liability12. Indemnification13. Dispute Resolution14. General Provisions

1. Introduction

Welcome to Ordavia. These Terms of Service ("Terms") govern your access to and use of our inventory management platform, including our website, applications, and services. By accessing or using Ordavia, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our service.

2. Acceptance of Terms

By creating an account or using our service, you acknowledge that:

Agreement to Terms

  • You have read, understood, and agree to be bound by these Terms
  • You have the authority to enter into this agreement
  • You will comply with all applicable laws and regulations
  • You are at least 18 years old or have parental consent

Updates to Terms

  • We may update these Terms from time to time
  • Material changes will be notified via email or in-app notice
  • Continued use after changes constitutes acceptance
  • You should review these Terms periodically

3. User Accounts and Responsibilities

When you create an account with us, you must provide accurate information and maintain account security:

Account Registration

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • One person or entity may not maintain multiple free accounts
  • Accounts registered by bots or automated methods are prohibited

Account Security

  • You are responsible for maintaining password confidentiality
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized account access
  • We recommend enabling two-factor authentication

Account Types

  • Individual accounts for personal business use
  • Team accounts with multiple user access
  • Enterprise accounts with custom features
  • Each account type has specific limitations and features

4. Acceptable Use Policy

You agree to use our service responsibly and in accordance with these guidelines:

Permitted Uses

  • Manage your business inventory and operations
  • Store and process business-related data
  • Collaborate with team members and partners
  • Use integrations and APIs as documented

Prohibited Activities

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Attempt unauthorized access to our systems
  • Interfere with or disrupt our service
  • Use the service for illegal activities
  • Resell or redistribute our service without permission
  • Scrape or harvest data without authorization

Content Standards

  • Do not upload illegal or offensive content
  • Respect the privacy and rights of others
  • Do not impersonate others or misrepresent affiliations
  • Comply with export control and sanctions laws

5. Payment and Billing

Our pricing and payment terms are as follows:

Subscription Plans

  • Free tier with limited features and usage
  • Paid plans billed monthly or annually in advance
  • Pricing details available on our pricing page
  • Business taxes may apply based on your location

Payment Processing

  • Payments processed through secure third-party providers
  • You authorize us to charge your payment method
  • Valid payment method required for paid plans
  • Failed payments may result in service interruption

Billing and Renewals

  • Subscriptions automatically renew unless cancelled
  • Cancellation takes effect at end of billing period
  • No refunds for partial billing periods
  • Downgrade changes take effect at next billing cycle

Price Changes

  • We may change pricing with 30 days notice
  • Existing subscribers maintain current pricing for that cycle
  • New pricing applies at next renewal
  • You may cancel before renewal to avoid price increases

Refund Policy

  • Annual plans: Pro-rated refund within 30 days
  • Monthly plans: No refunds except as required by law
  • Refunds processed within 10 business days
  • Violated terms void refund eligibility

6. Intellectual Property Rights

Ownership and licensing of intellectual property:

Our Rights

  • We own all rights to the service and platform
  • Our trademarks, logos, and branding are protected
  • The platform's design and functionality are proprietary
  • Documentation and content are copyrighted

Your Content

  • You retain ownership of all content you upload
  • You grant us a license to use your content to provide services
  • This license is worldwide, non-exclusive, and royalty-free
  • The license terminates when you delete your content or account

License to Use Service

  • We grant you a limited, non-exclusive license to use our service
  • This license is non-transferable and revocable
  • You may not reverse engineer or copy our platform
  • You may not remove proprietary notices or branding

Third-Party Content

  • Respect intellectual property rights of third parties
  • We respond to valid DMCA takedown notices
  • Report copyright infringement to our legal team

7. Service Availability and Support

Information about service availability and maintenance:

Uptime and Reliability

  • We strive for 99.9% uptime but cannot guarantee it
  • Service Level Agreements (SLAs) specified by plan
  • Scheduled maintenance announced in advance when possible
  • Emergency maintenance may occur without notice

Service Modifications

  • We may modify or discontinue features with notice
  • We may add new features or functionality
  • Beta features may be unstable or discontinued
  • API changes will follow deprecation policy

Support

  • Email support for all paid plans
  • Priority support for higher-tier plans
  • Community forums for all users
  • Documentation and guides available online

8. Data and Backups

How we handle your data and backups:

Data Responsibility

  • You are responsible for maintaining backup copies
  • We perform regular system backups for disaster recovery
  • System backups are not guaranteed for individual data recovery
  • Export your data regularly for your own records

Data Export

  • You can export your data at any time
  • Multiple export formats available
  • Export includes all your business data
  • Export available before account deletion

9. Termination and Suspension

Terms regarding account termination and suspension:

Termination by You

  • Cancel your account anytime through account settings
  • Cancellation takes effect at end of billing period
  • Export your data before cancellation
  • No refunds for remaining subscription time (except as stated)

Termination by Us

  • We may terminate accounts that violate these Terms
  • We may suspend service for non-payment
  • We provide notice before terminating paid accounts
  • Immediate termination for serious violations

Effects of Termination

  • Your right to use the service ceases immediately
  • We may delete your data per our retention policy
  • You remain liable for unpaid fees
  • Sections surviving termination remain in effect

Account Suspension

  • Temporary suspension for payment issues
  • Suspension for Terms violations pending investigation
  • Access restored upon resolution
  • Data preserved during suspension period

10. Disclaimers and Warranties

Important disclaimers about our service:

Service Provided 'AS IS'

  • The service is provided on an 'as is' and 'as available' basis
  • We make no warranties, express or implied
  • We do not warrant uninterrupted or error-free service
  • We do not warrant security or freedom from viruses

No Warranties

  • No warranty of merchantability or fitness for purpose
  • No warranty regarding accuracy or reliability
  • No warranty about third-party integrations
  • You use the service at your own risk

Third-Party Services

  • We are not responsible for third-party services
  • Third-party integrations may have separate terms
  • We do not endorse third-party content or services

11. Limitation of Liability

Limitations on our liability:

Damages Exclusion

  • We are not liable for indirect or consequential damages
  • This includes lost profits, data, or business opportunities
  • We are not liable for service interruptions or data loss
  • We are not liable for third-party actions or content

Liability Cap

  • Our total liability is capped at fees paid in last 12 months
  • Minimum liability cap of $100
  • This applies to all claims collectively
  • Some jurisdictions may not allow these limitations

Exceptions

  • Limitations do not apply where prohibited by law
  • Liability for gross negligence or willful misconduct
  • Liability for death or personal injury
  • Your indemnification obligations are unlimited

12. Indemnification

Your agreement to indemnify us:

Your Indemnification

  • You agree to indemnify and hold us harmless
  • This covers claims arising from your use of the service
  • This covers your violation of these Terms
  • This covers your violation of third-party rights
  • You will cover legal fees and damages

13. Dispute Resolution

How disputes will be resolved:

Governing Law

  • These Terms are governed by laws of California, USA
  • Federal laws of the United States apply
  • Excluding conflict of law provisions

Dispute Process

  • Contact us first to resolve disputes informally
  • 30-day informal resolution period
  • Arbitration for disputes not resolved informally
  • Arbitration conducted under AAA rules

Class Action Waiver

  • Disputes resolved on individual basis only
  • No class actions or representative proceedings
  • You may opt-out within 30 days of accepting Terms

Jurisdiction

  • Exclusive jurisdiction in California courts
  • For disputes not subject to arbitration
  • You consent to personal jurisdiction

14. General Provisions

Additional important terms:

Entire Agreement

  • These Terms constitute the entire agreement
  • Supersedes all prior agreements and understandings
  • Privacy Policy incorporated by reference

Severability

  • If any provision is invalid, others remain in effect
  • Invalid provisions will be modified to be enforceable

Waiver

  • Failure to enforce any right is not a waiver
  • Waivers must be in writing to be effective

Assignment

  • You may not assign these Terms without consent
  • We may assign these Terms without restriction

Force Majeure

  • We are not liable for events beyond our control
  • This includes natural disasters, wars, or government actions

Questions About These Terms?

If you have any questions about these Terms of Service, please contact our legal team.

Legal Team Email

contact@ordavia.com

These Terms of Service are governed by the laws of the State of California and the United States. Any disputes will be resolved through arbitration in accordance with the dispute resolution section above. If any provision is found unenforceable, the remaining provisions will remain in full effect.